Dear Customers:

 

Before placing a claim, please keep in mind the IATA’S regulation signed under Warsaw Convention (The convention for the Unification of certain rules relating to international carriage by air) and amended at The Hague, On September 28, 1955,which you can read in the anverse of your AWB copy, in special the following numerals:

“10. Receipt by the person entitled to delivery of cargo without complaint shall be prima facie evidence that the cargo has been delivered in good condition and in accordance with the contract of carriage.

10.1 In the case of loss of, damage or delay to cargo a written complaint must be made to Carrier by the person entitled to delivery. Such complaint must be made:

10.1.1 In the case of damage to the cargo, immediately after discovery of the damage and at the latest within 14 days from the day of receipt of the cargo.

10.1.2 In the case of delay, within 21 days from the date on which the cargo was placed at the disposal of the person entitled to delivery.

10.1.3 In the case of non-delivery of the cargo, within 120 days from the date of issue of the air waybill.

 

Regarding the claim procedure against any airline, the steps to follows are:

 

1- To issue a written statement describing all facts regarding the air transport and its anomalies showed when arriving (e.i. Temperature, damages, missing boxes, etc..)The letter has to be directed to THE AIRLINE CARGO CLAIM DEPT. at city of destination.

2- Survey report Issued by an authorized Surveyor. VERY IMPORTANT.

3- Destruction act (if this was the case) issued by an authorized authority.VERYIMPORTANT

4- The warehouse receipt where you or your agent had to let written the exceptionsnoticed in the transport.

5- Pls keep in mind that any evident problem must be declared in the airline BEFORE picking up the product. VERY IMPORTANT

6- Any other proof you may consider will help to get a positive answer from the airline. ( e.i. pictures, temperature control record, etc.…)

7- Commercial invoice of the cargo and copy of the AWB.

8- Finally a written letter placing the formal claim against the airline, listing all the relevant documentation and describing the amounts to claim.

 

Claims that not fulfill any of these requirements will not be accepted.

 

Any doubt or further comment on this matter please does not hesitate on contacting us.

 

 

 

With kind regards,

Arturo Veloza

Export Dept. Manager